Update - Dear Colleagues,
We are still coordinating with Lexis Nexis and Oracle Support (3rd party support) and trying all possible solution to resolve the issue as soon as possible.
To avoid further disruption, as a temporary solution, please see below steps for screening new vendors in the system:
1. Load the vendor's name and other relevant data into Bridger's online site and conduct a “Real-Time Search” following the Sanctions Screening Procedure.
2. As described in the Sanctions Screening Procedure:
1. If you confirm the Screened Party is not the same as the Sanctioned Party, assign the Alert Decision “False Match – Clear” and use the appropriate Decision Tags (see Step 9)
2. If you believe the Screened Party is the same as the Sanctioned Party, assign the Alert Decision “True Match – Escalate to Legal” (see Step 8)
3. Click “Print Report” to create the PDF file of the screening results. Select all of the check boxes.
4. Email the System Support team (sscsupport@care.org) and attach the PDF file.
5. System Support will review the PDF file and confirm:
1. Vendor name and other relevant data in the PDF file matches the vendor information in PeopleSoft.
2. “Record History” in the PDF file confirmed that the Screened Party’s status is “False Positive”
6. System Support set the Financial Sanction Status of the vendor to Valid.
7. Vendor Data entry submit the vendor for approval.
If you don’t have a copy of the Sanctions Screening Procedure, please copy the link below to your browser:
https://careinternational.sharepoint.com/:b:/r/sites/USA-LEGAL/SiteAssets/SitePages/Sanction-Screening/2024-05-Sanctions-Screening-Procedure---Final.pdf?csf=1&web=1&e=uuv8Yn
Please email SSC Support for any questions/concerns.
An update will be sent out once the problem has been fixed.
Thank you for your patience and apologies for the inconvenience it may have caused.
Nov 16, 2024 - 00:33 GMT+08:00
We are still coordinating with Lexis Nexis and Oracle Support (3rd party support) and trying all possible solution to resolve the issue as soon as possible.
To avoid further disruption, as a temporary solution, please see below steps for screening new vendors in the system:
1. Load the vendor's name and other relevant data into Bridger's online site and conduct a “Real-Time Search” following the Sanctions Screening Procedure.
2. As described in the Sanctions Screening Procedure:
1. If you confirm the Screened Party is not the same as the Sanctioned Party, assign the Alert Decision “False Match – Clear” and use the appropriate Decision Tags (see Step 9)
2. If you believe the Screened Party is the same as the Sanctioned Party, assign the Alert Decision “True Match – Escalate to Legal” (see Step 8)
3. Click “Print Report” to create the PDF file of the screening results. Select all of the check boxes.
4. Email the System Support team (sscsupport@care.org) and attach the PDF file.
5. System Support will review the PDF file and confirm:
1. Vendor name and other relevant data in the PDF file matches the vendor information in PeopleSoft.
2. “Record History” in the PDF file confirmed that the Screened Party’s status is “False Positive”
6. System Support set the Financial Sanction Status of the vendor to Valid.
7. Vendor Data entry submit the vendor for approval.
If you don’t have a copy of the Sanctions Screening Procedure, please copy the link below to your browser:
https://careinternational.sharepoint.com/:b:/r/sites/USA-LEGAL/SiteAssets/SitePages/Sanction-Screening/2024-05-Sanctions-Screening-Procedure---Final.pdf?csf=1&web=1&e=uuv8Yn
Please email SSC Support for any questions/concerns.
An update will be sent out once the problem has been fixed.
Thank you for your patience and apologies for the inconvenience it may have caused.
Nov 16, 2024 - 00:33 GMT+08:00
Update - Dear Colleagues,
Creation of new suppliers/vendors in the Peoplesoft are encountering message "Financial Sanction Status for Vendor is in error status". This is the same also for suppliers/ vendors that are for submission for approval.
Issue started when Lexis Nexis migrated again to their Azure host last November 10 1PM EST.
All business units for all suppliers were affected by this issue.
We are still coordinating with Lexis Nexis and Oracle Support (3rd party support) and trying all possible solution to resolve the issue as soon as possible. We are also working internally to provide a temporary solution while the permanent fix is not available.
Thank you for your patience and apologies for the inconvenience.
Nov 14, 2024 - 21:56 GMT+08:00
Creation of new suppliers/vendors in the Peoplesoft are encountering message "Financial Sanction Status for Vendor is in error status". This is the same also for suppliers/ vendors that are for submission for approval.
Issue started when Lexis Nexis migrated again to their Azure host last November 10 1PM EST.
All business units for all suppliers were affected by this issue.
We are still coordinating with Lexis Nexis and Oracle Support (3rd party support) and trying all possible solution to resolve the issue as soon as possible. We are also working internally to provide a temporary solution while the permanent fix is not available.
Thank you for your patience and apologies for the inconvenience.
Nov 14, 2024 - 21:56 GMT+08:00
Investigating - Dear Colleagues,
Creation of new suppliers/vendors in the Peoplesoft are encountering message "Financial Sanction Status for Vendor is in error status".
Issue started when Lexis Nexis migrated again to their Azure host last November 10 1PM EST.
We are still coordinating with Bridger Lexis Customer Support, together with Astute (our third-party Oracle cloud provider), for the solution and have raised the issue's priority level to Urgent.
We will send another update when we found the solution or receive a major update from Bridger.
Apologies for the inconvenience.
Nov 11, 2024 - 15:59 GMT+08:00
Creation of new suppliers/vendors in the Peoplesoft are encountering message "Financial Sanction Status for Vendor is in error status".
Issue started when Lexis Nexis migrated again to their Azure host last November 10 1PM EST.
We are still coordinating with Bridger Lexis Customer Support, together with Astute (our third-party Oracle cloud provider), for the solution and have raised the issue's priority level to Urgent.
We will send another update when we found the solution or receive a major update from Bridger.
Apologies for the inconvenience.
Nov 11, 2024 - 15:59 GMT+08:00
Investigating - We are bringing to your attention that some users have reported intermittent logging issues recently. Rest assured, we are actively working on resolving this issue to ensure a seamless experience for all users.
Our Systems Support team is diligently coordinating with our cloud service provider, Astute, our SSO provider, Appsian, and Oracle, to identify the root cause of the problem. Although we have not yet determined the underlying cause, we have developed a temporary workaround solution to minimize any inconvenience caused.
If you encounter any login issues, please contact SSC Support (sscsupport@care.org) for immediate assistance. They will be able to provide you with the necessary guidance.
We appreciate your understanding and patience as we work towards a permanent solution. If you have any further questions or concerns, please don't hesitate to contact us.
Dec 22, 2023 - 22:46 GMT+08:00
Our Systems Support team is diligently coordinating with our cloud service provider, Astute, our SSO provider, Appsian, and Oracle, to identify the root cause of the problem. Although we have not yet determined the underlying cause, we have developed a temporary workaround solution to minimize any inconvenience caused.
If you encounter any login issues, please contact SSC Support (sscsupport@care.org) for immediate assistance. They will be able to provide you with the necessary guidance.
We appreciate your understanding and patience as we work towards a permanent solution. If you have any further questions or concerns, please don't hesitate to contact us.
Dec 22, 2023 - 22:46 GMT+08:00
Update - The issue has been resolved.
Aug 30, 2022 - 14:09 GMT+08:00
Aug 30, 2022 - 14:09 GMT+08:00
Identified - Dear Colleagues,
The expected fix will be tentatively available in the next 8 hours. Please expect another update on us.
Thank you.
Aug 30, 2022 - 03:51 GMT+08:00
The expected fix will be tentatively available in the next 8 hours. Please expect another update on us.
Thank you.
Aug 30, 2022 - 03:51 GMT+08:00
Investigating - Dear Colleagues,
We are investigating the error status being received by users after creating new vendors in Peoplesoft Production. An update will be send out once this has been resolved.
Apologies for the inconvenience.
Aug 30, 2022 - 00:44 GMT+08:00
We are investigating the error status being received by users after creating new vendors in Peoplesoft Production. An update will be send out once this has been resolved.
Apologies for the inconvenience.
Aug 30, 2022 - 00:44 GMT+08:00
Monitoring - Astute (Manage Cloud Service provider) has already identify the problem and is currently monitoring the environment.
Peoplesoft Production is now up and running again.
Apr 20, 2022 - 17:56 GMT+08:00
Peoplesoft Production is now up and running again.
Apr 20, 2022 - 17:56 GMT+08:00
Investigating - Dear Colleagues,
Peoplesoft Production environment is currently down at this moment (The application server is down at this time) . Our Manage Cloud service provider (Astute) is currently investigating this and another update will be send out.
Apologies for the inconvenience.
Thank you.
Apr 20, 2022 - 17:34 GMT+08:00
Peoplesoft Production environment is currently down at this moment (The application server is down at this time) . Our Manage Cloud service provider (Astute) is currently investigating this and another update will be send out.
Apologies for the inconvenience.
Thank you.
Apr 20, 2022 - 17:34 GMT+08:00
Update - We are still investigating the minor issue encountered with regards to the languages in Peoplesoft Production for OKTA users.
For urgent concerns you may contact sscsuport@care.org if you need to change your language in Peoplesoft Production.
Feb 20, 2022 - 16:21 GMT+08:00
For urgent concerns you may contact sscsuport@care.org if you need to change your language in Peoplesoft Production.
Feb 20, 2022 - 16:21 GMT+08:00
Investigating - Please be informed that PeopleSoft Security Platform maintenance has been completed.
We discovered an minor issue during the validation process. Non-english languages are not working for OKTA users.
The system will redirect them to English language for now while we are working with the Security Platform vendor for the solution.
Apologies for the inconvenience.
Feb 20, 2022 - 11:50 GMT+08:00
We discovered an minor issue during the validation process. Non-english languages are not working for OKTA users.
The system will redirect them to English language for now while we are working with the Security Platform vendor for the solution.
Apologies for the inconvenience.
Feb 20, 2022 - 11:50 GMT+08:00
Investigating - CARE Gender Toolkit (gendertoolkit.care.org) is currently offline. Technical Operations team is working to identify the root cause and resolve the incident.
Mar 26, 2019 - 00:27 GMT+08:00
Mar 26, 2019 - 00:27 GMT+08:00
Investigating - CARE Brand Standards (carebrandstandards.org) is currently offline. Technical Operations team is working to identify the root cause and resolve the incident.
Mar 26, 2019 - 00:25 GMT+08:00
Mar 26, 2019 - 00:25 GMT+08:00
About This Site
Welcome to CARE Systems Status Page
Finance and Grants Management System (PeopleSoft)
Major Outage
PeopleSoft Production environment
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Operational
PS Queries
Operational
nVision Reports
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Operational
BI (XML) Publisher Reports
Operational
Process Schedulers
Operational
Database
Operational
Application Server
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Operational
JIRA Ticketing System
Operational
PeopleSoft Test Environment (https://test-fgms.care.org/)
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Operational
Peoplesoft Production process
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Operational
Adding attachments in Peoplesoft
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Operational
Email Notifications from Peoplesoft
Operational
OANDA process
Operational
Time Entry Timesheets
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Operational
Bridger Checking
Major Outage
CARE Websites
Major Outage
CARE Brand Standards (carebrandstandards.org)
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Major Outage
CARE Gender Toolkit (gendertoolkit.care.org)
Major Outage
Minerva - minerva.care.ca
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Operational
Zoom
Operational
Zoom Zoom Cloud Room Connector
Operational
Zoom Zoom Connector for Polycom
Operational
Zoom Telephone Services
Operational
Zoom Zoom Software
Operational
Zoom Zoom Voice
Operational
Zoom Zoom Connector for Cisco
Operational
Zoom Group Messaging
Operational
Zoom Zoom Meetings
Operational
Zoom Zoom Video Webinars
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Major PeopleSoft Upgrade and Scheduled system downtime on 28-31 August 2020 (FINAL REMINDER)
Aug 29, 2020 06:00 - Sep 1, 2020 06:00 GMT+08:00
This reminder is a follow up to the announcement made on 13 August 2020 on PeopleSoft Image Upgrade and Security platform.
WHAT IS PLANNED: PeopleSoft will be offline from Friday, 28 August 2020 at 6PM EST to Monday, 31 August 2020 at 6PM EST. During that period, you will not be able to access PeopleSoft.
WHAT YOU SHOULD DO: ensure your office complete all urgent transactions (e.g. vouchers, journal and time entries, etc.) and extract any financial data needed for donor reporting or management reviews before the system is put down on Friday, 28 August 2020 at 6PM EST.
WHAT WILL CHANGE WHEN PEOPLESOFT IS BACK ONLINE: you will have to use your registered CARE email address to access the system. If you are from CARE USA or its country offices, please use your OKTA password to login. If you are from CI, please use your current PeopleSoft password.
Thank you for helping us implement this project successfully.
Posted on Aug 28, 2020 - 19:20 GMT+08:00
WHAT IS PLANNED: PeopleSoft will be offline from Friday, 28 August 2020 at 6PM EST to Monday, 31 August 2020 at 6PM EST. During that period, you will not be able to access PeopleSoft.
WHAT YOU SHOULD DO: ensure your office complete all urgent transactions (e.g. vouchers, journal and time entries, etc.) and extract any financial data needed for donor reporting or management reviews before the system is put down on Friday, 28 August 2020 at 6PM EST.
WHAT WILL CHANGE WHEN PEOPLESOFT IS BACK ONLINE: you will have to use your registered CARE email address to access the system. If you are from CARE USA or its country offices, please use your OKTA password to login. If you are from CI, please use your current PeopleSoft password.
Thank you for helping us implement this project successfully.
Posted on Aug 28, 2020 - 19:20 GMT+08:00
Major PeopleSoft Upgrade and Scheduled system downtime on 28-31 August 2020 (Third Update)
Aug 29, 2020 06:00 - Sep 1, 2020 06:00 GMT+08:00
This reminder is a follow up to the announcement made on 13 August 2020 on PeopleSoft Image Upgrade and Security platform.
WHAT IS PLANNED: PeopleSoft will be offline from Friday, 28 August 2020 at 6PM EST to Monday, 31 August 2020 at 6PM EST. During that period, you will not be able to access PeopleSoft.
WHAT YOU SHOULD DO: ensure your office complete all urgent transactions (e.g. vouchers, journal and time entries, etc.) and extract any financial data needed for donor reporting or management reviews before the system is put down on Friday, 28 August 2020 at 6PM EST.
WHAT WILL CHANGE WHEN PEOPLESOFT IS BACK ONLINE: you will have to use your registered CARE email address to access the system.
Thank you for helping us implement this project successfully.
Posted on Aug 27, 2020 - 20:20 GMT+08:00
WHAT IS PLANNED: PeopleSoft will be offline from Friday, 28 August 2020 at 6PM EST to Monday, 31 August 2020 at 6PM EST. During that period, you will not be able to access PeopleSoft.
WHAT YOU SHOULD DO: ensure your office complete all urgent transactions (e.g. vouchers, journal and time entries, etc.) and extract any financial data needed for donor reporting or management reviews before the system is put down on Friday, 28 August 2020 at 6PM EST.
WHAT WILL CHANGE WHEN PEOPLESOFT IS BACK ONLINE: you will have to use your registered CARE email address to access the system.
Thank you for helping us implement this project successfully.
Posted on Aug 27, 2020 - 20:20 GMT+08:00
Major PeopleSoft Upgrade and Scheduled system downtime on 28-31 August 2020 (Second Reminder)
Aug 29, 2020 06:00 - Sep 1, 2020 06:00 GMT+08:00
This reminder is a follow up to the announcement made on 13 August 2020 on PeopleSoft Image Upgrade and Security platform.
What is planned: PeopleSoft will be offline from Friday, 28 August 2020 at 6PM EST to Monday, 31 August 2020 at 6PM EST. During that period, you will not be able to access PeopleSoft.
What you should do: ensure your office complete all urgent transactions (e.g. vouchers, journal and time entries, etc.) and extract any financial data needed for donor reporting or management reviews before the system is put down on Friday, 28 August 2020 at 6PM EST.
What will change when PeopleSoft is back online: you will have to use your registered CARE email address to access the system.
Thank you for helping us implement this project successfully.
Posted on Aug 26, 2020 - 21:04 GMT+08:00
What is planned: PeopleSoft will be offline from Friday, 28 August 2020 at 6PM EST to Monday, 31 August 2020 at 6PM EST. During that period, you will not be able to access PeopleSoft.
What you should do: ensure your office complete all urgent transactions (e.g. vouchers, journal and time entries, etc.) and extract any financial data needed for donor reporting or management reviews before the system is put down on Friday, 28 August 2020 at 6PM EST.
What will change when PeopleSoft is back online: you will have to use your registered CARE email address to access the system.
Thank you for helping us implement this project successfully.
Posted on Aug 26, 2020 - 21:04 GMT+08:00
Major PeopleSoft Upgrade and Scheduled system downtime on 28-31 August 2020 (First Reminder)
Aug 29, 2020 06:00 - Aug 30, 2020 18:00 GMT+08:00
This reminder is a follow up to the announcement made on 13 August 2020 on PeopleSoft Image Upgrade and Security platform.
WHAT IS PLANNED: PeopleSoft will be offline from Friday, 28 August 2020 at 6PM EST to Monday, 31 August 2020 at 6PM EST. During that period, you will not be able to access PeopleSoft.
WHAT YOU SHOULD DO: ensure your office complete all urgent transactions (e.g. vouchers, journal and time entries, etc.) and extract any financial data needed for donor reporting or management reviews before the system is put down on Friday, 28 August 2020 at 6PM EST.
WHAT WILL CHANGE WHEN PEOPLESOFT IS BACK ONLINE: you will have to use your registered CARE email address to access the system.
Thank you for helping us implement this project successfully.
Posted on Aug 26, 2020 - 00:05 GMT+08:00
WHAT IS PLANNED: PeopleSoft will be offline from Friday, 28 August 2020 at 6PM EST to Monday, 31 August 2020 at 6PM EST. During that period, you will not be able to access PeopleSoft.
WHAT YOU SHOULD DO: ensure your office complete all urgent transactions (e.g. vouchers, journal and time entries, etc.) and extract any financial data needed for donor reporting or management reviews before the system is put down on Friday, 28 August 2020 at 6PM EST.
WHAT WILL CHANGE WHEN PEOPLESOFT IS BACK ONLINE: you will have to use your registered CARE email address to access the system.
Thank you for helping us implement this project successfully.
Posted on Aug 26, 2020 - 00:05 GMT+08:00