We are bringing to your attention that some users have reported intermittent logging issues recently. Rest assured, we are actively working on resolving this issue to ensure a seamless experience for all users.
Our Systems Support team is diligently coordinating with our cloud service provider, Astute, our SSO provider, Appsian, and Oracle, to identify the root cause of the problem. Although we have not yet determined the underlying cause, we have developed a temporary workaround solution to minimize any inconvenience caused.
If you encounter any login issues, please contact SSC Support (sscsupport@care.org) for immediate assistance. They will be able to provide you with the necessary guidance.
We appreciate your understanding and patience as we work towards a permanent solution. If you have any further questions or concerns, please don't hesitate to contact us.
Posted Dec 22, 2023 - 22:46 GMT+08:00
This incident affects: Finance and Grants Management System (PeopleSoft) (PeopleSoft Production environment).