PeopleSoft Production Performance Issue

Incident Report for CARE

Resolved

This incident has been resolved.

Posted Sep 12, 2022 - 20:57 GMT+08:00

Monitoring

An issue on one of the servers has been identified and a fix has been implemented. We are still monitoring the results.

Posted Sep 12, 2022 - 18:51 GMT+08:00

Investigating

Dear Colleagues,

Please be informed that we are experiencing intermittent issues (pages are not loading properly for some users) in the PeopleSoft Production environment. Systems Support is currently working closely with Astute (our Cloud Service Provider) to have the problems resolved. We will be sending out an update on the progress as soon as possible. We apologize for the inconvenience and we appreciate your understanding.

Posted Sep 12, 2022 - 18:27 GMT+08:00

This incident affected: Finance and Grants Management System (PeopleSoft) (PeopleSoft Production environment).