Peoplesoft Production Email functionality is now working, emails are being send out successfully.
Posted May 05, 2021 - 00:34 GMT+08:00
Investigating
Issue: Peoplesoft Production Email functionality is not working as of the moment.
Email notifications from Peoplesoft Production are not being received. These notifications are reports run via email, workflow approval emails, password reset emails and other system email notifications.
Action Required:
For Approvers - Please check your worklist in Peoplesoft to determine if there are any pending transactions for approval.
For Users running reports - For the time being, please don't run processes with output as Email and use the via Web option to be able to download the report generated.
We will send another notification once the email service returns.
Root Cause:
The mailbox used by the system has already reached the maximum of 10,000 sending limit for the day. This is a limitation set by Microsoft Exchange service.
The limit will reset after 24 hours and the emails will be sent again.
Workaround Solution:
None as this is set by Microsoft to avoid spamming of emails.
Permanent Solution:
System Support is exploring other options to be send emails from Peoplesoft without using Microsoft Exchange service to avoid such limitations. The project is still on-going.
We apologize for the inconvenience.
If you have any questions or concerns, please reach out to sscsupport@care.org
Posted May 04, 2021 - 01:10 GMT+08:00
This incident affected: Finance and Grants Management System (PeopleSoft) (Email Notifications from Peoplesoft).