The fix has been implemented and the email functionality of the Peoplesoft Production is now working as expected. Queries sent via email, password reset notification email and Worklist approvals notifications are now fully working. Please take note to also check your Spam/Junk mailbox, incase the email is not found in the inbox.
In any event that you still has not received emails generated by the Peoplesoft, please do not hesitate to send us an email on sscsupport@care.org
Thank you.
Posted Aug 07, 2020 - 01:29 GMT+08:00
Investigating
Peoplesoft Production Email Functionality is having some interruption as of the moment. (example when running PSQUERY and the output is set to email, even the query is success already, the result will not be received via email). Queries sent via email, password reset notification email and Worklist approvals notifications are some of the affected by this service interruption.
For the time being, please don't run processes with output as Email, instead use web delivery (in the process list use Web type instead of Email) and for the worklist, please check your worklist daily.
Team has already identified the root cause and is with close coordination with our Digital team. An update will be send out once this has been resolved.
Apologies for the inconvenience.
Posted Aug 06, 2020 - 01:04 GMT+08:00
This incident affected: Finance and Grants Management System (PeopleSoft) (PeopleSoft Production environment, PS Queries, nVision Reports, BI (XML) Publisher Reports).