This issue has been fully resolved. Processes are now running as expected.
Posted May 12, 2020 - 21:31 GMT+08:00
Update
We are continuing to monitor for any further issues.
Posted May 12, 2020 - 21:29 GMT+08:00
Monitoring
Fix has been implemented and we are monitoring the system. You may proceed running processes, ps queries and other processes in the system.
Thank you.
Posted May 12, 2020 - 16:26 GMT+08:00
Identified
The issue has been identified and the fix is now ongoing.
Posted May 12, 2020 - 15:47 GMT+08:00
Investigating
There are processes / reports that are stuck in queue and this has been communicated to Astute (Manage Cloud Service Provider) already. An update will be sent out once this has been resolved.
Apologies for the inconvenience.
Posted May 12, 2020 - 15:22 GMT+08:00
This incident affected: Finance and Grants Management System (PeopleSoft) (PeopleSoft Production environment, PS Queries, nVision Reports, BI (XML) Publisher Reports, Peoplesoft Production process).