Processes are stuck in QUEUED in Peoplesoft Production

Incident Report for CARE

Resolved

The issue has been fully resolved.

Posted Sep 08, 2018 - 10:36 GMT+08:00

Monitoring

Issue has been resolved and the team is continuously monitoring the system.
Thank you for your patience.

Posted Sep 08, 2018 - 01:34 GMT+08:00

Identified

Astute has identified the cause of the issue and they are now working on the resolution. We'll again provide an update once available.

Posted Sep 08, 2018 - 00:32 GMT+08:00

Investigating

There are processes / reports that are stuck in queue and this has been communicated to Astute already. An update will be sent out once this has been resolved.

Apologies for the inconvenience.

Posted Sep 07, 2018 - 22:02 GMT+08:00

This incident affected: Finance and Grants Management System (PeopleSoft) (PS Queries, nVision Reports, BI (XML) Publisher Reports, Process Schedulers, Peoplesoft Production process).