Peoplesoft GL Cost Collection Process long running

Incident Report for CARE

Resolved

Dear Colleagues,

This is a notification that Peoplesoft GL Cost Collection process is now back to normal (no longer long running). This has been monitored also by our Manage cloud service provider and no issues with the run is encountered today.

Thank you.

Posted Jan 20, 2022 - 01:21 GMT+08:00

Investigating

Dear Colleagues,

This is a notification that Peoplesoft GL Cost Collection is currently processing 183,132 journal lines coming from different business units. Process run before this with 37,100 lines took 5 hours to complete. The current process may take no less than 5 hours to finish so please expect delays before you can pull out data through reports from PeopleSoft.

Apologies for the inconvenience.

Thank you.

Posted Jan 19, 2022 - 00:31 GMT+08:00

This incident affected: Finance and Grants Management System (PeopleSoft) (Peoplesoft Production process).