OANDA has responded and the problem we had experience with connecting to their site is caused by a network configuration issue for the web services endpoint on their side thus the Gateway timeout issue.
They are doing an internal and postmortem review to ensure that it won’t happen again.
Posted Dec 09, 2020 - 16:40 GMT+08:00
Monitoring
Update: The issue has been resolved but we will still coordinate with OANDA to determine the root cause.
December 5, 2020 exchange rates have been successfully loaded in the Peoplesoft Production.
Posted Dec 06, 2020 - 12:29 GMT+08:00
Update
Update: As of this writing, issue still persist with OANDA and no response from them is received yet.
As of workaround, we have manually uploaded the December 4, 2020 rates in the Production system and is available now for use.
Posted Dec 06, 2020 - 04:16 GMT+08:00
Update
We discovered that the issue is on Oanda's side. We have contacted Oanda support and are waiting for their recommendation.
Please note that due to this the exchange rates for December 4,2020 are not yet loaded in the system. Latest rates are as of December 3, 2020.
Posted Dec 05, 2020 - 16:38 GMT+08:00
Investigating
The OANDA processes had encounter an error, dates for December 4,2020 has not yet loaded in the system. We are further investigating the root cause and also coordinating with our Manage cloud service provider.
Will send an update once problem has been resolved.
Apologies for the inconvenience this has caused.
Posted Dec 05, 2020 - 15:26 GMT+08:00
This incident affected: Finance and Grants Management System (PeopleSoft) (OANDA process).